Frequently Asked Questions   
FAQs: Everything you want, deserve and need to know about Paris Luxury Apartment Rentals from the premier destination in Paris Luxury Vacation Rentals
1. Is there a minimum length of stay in your Paris Luxury apartment rentals?
2. Are there any hidden costs?
3. Is it possible to arrive at our flat on any week day?
4. Do I need to pack my own travel iron or hairdryer?
5. Will I need to bring anything for cooking at “home” in my rental?
6. At what time is the check-in?
7. Are the apartments air-conditioned?
8. When will the security deposit be returned?
9. How about DSL/Wifi,Telephone and Computer?
10. In which currency are your rates?
11. What are your agency cancellation terms?
12. Can you provide crib, stroller or high chair for guests traveling with young children?
13. Are the pictures and views on your site accurate representations of what we will be renting?
14. Is it possible to smoke in the apartments?
15. What is the process to book one of your Paris Luxury rental apartments?
16. Can you stock up the fridge for our arrival?
17. Are the apartments serviced?
18. Do we need to bring linens or towels?
19. Are your rental apartments located in safe neighborhoods?
20. Who is responsible for the cleaning and maintenance of the apartment?
21. What payment methods do you accept?
22. If we choose a Paris Luxury apartment rental from you, how do we know you’re legit?
23. Is there anything we need to bring, are your apartments fully equipped?
24. When should we book our Paris Luxury apartment rental?
25. Is bringing a small pet allowed?
26. Can you recommend good restaurants in the neighborhood?
27. Are all your apartments centrally located and accessible via public transportation?
28. Can you help us to set up an excursion a little farther afoot?
29. Is there airport shuttle service provided?
30. Want More Information?

1. Is there a minimum length of stay in your Paris apartment rentals?
Most of our properties have a one week or 7 nights ( departure on the 8th morning) minimum rental charge on our properties, but depending on availability make sure to inquire for shorter (5 nights stays).
2. Are there any hidden costs?
All Paris Luxury Rental prices are in US Dollars and include everything except a final cleaning fee (depending on the number of bedrooms, from $100 to $300). The price you are quoted for your stay is the price you will pay. There are no surprise fees, taxes or surcharges. This includes Personal Greeting on arrival, air-conditioning, heating, High-Speed Internet, water, gas, electric, all towels and linens.
3. Is it possible to arrive at our flat on any week day?
Yes, rentals can begin and end on the day you choose. We feel this allows greater flexibility in booking air travel and allows you to find the best fares. On some apartments, at the peak of the high season (June), we request a 2 week minimum, Saturday to Saturday stay, if booked more than three months in advance. For arrivals on a French National Holiday or on Sundays there is an additional fee of $75.
4. Do I need to pack my own travel iron or hairdryer?
All of our properties are provided with ironing board, iron and hairdryer. If you need to bring small additional appliances (such as electric razors,curling irons) you will need to bring AC adaptors for the European 220 volt current. Adaptors can easily be purchased at the airport, or at Radio Shack stores.
5. Will I need to bring anything for cooking at “home” in my rental?
Only the food! All our kitchens are fully outfitted with everything you would need to make a meal at home. All the basic equipment is provided, and in most cases, the appliances are high-end, and the cookware gourmet quality.
6. At what time is the check-in?
Most of the time you will be able to check in upon arrival. In the rare instance that other guests are checking out on the same day you arrive, check-in can take place later, until 4PM you will of course be allowed to drop off your luggage starting 10:30AM. Check-in before 9AM or after 7PM will be subject to a 50 Euros fee to remit to the greeter. If not collected in Paris, a $75 deduction on the Security Deposit will apply.
7. Are the apartments air-conditioned?
We do have several air-conditioned apartments, a rare feature in Paris where most apartments and many hotels are not. We are happy to direct you to our air-conditioned rentals if you prefer so. All our other properties are equipped with fans for your convenience.
8. When will the security deposit be returned?
The security deposit is cashed upon submission, and is returned seven business days after the last day of occupancy to the address we have on file.
9. How about DSL/Wifi,Telephone and Computer?
All of our apartments have a telephone. In most of them calls are free to the US, Canada, England, Australia and several other countries. Local calls are free (except to cell phones in France). All of our apartments have complimentary DSL Wifi; some apartments provide computers.
10. In which currency are your rates?
Our rates are expressed in US$ and are fully inclusive.
11. What are your agency cancellation terms?
Payments are NON TRANSFERABLE and PARTLY REFUNDABLE in accordance with the rental agreement (read it here). If renting any of our properties, you agree to respect the terms and conditions of our agreement. We strongly recommend that you purchase a Travel Insurance should you unexpectedly have to cancel. We are happy to recommend several reputable companies should you wish to protect your travel investment in this way.
12. Can you provide crib, stroller or high chair for guests traveling with young children?
Absolutely, we can provide anything you might need to make your youngest guests comfortable for a small fee. Please be sure to ask.
13. Are the pictures and views on your site accurate representations of what we will be renting?
Yes. We are consistently maintaining and improving our apartments during the quiet months and we update our pictures regularly. They are provided in good faith and in the belief that they are accurate and based on the latest information we received. However, Paris Luxury Rentals declines all responsibility for any modifications made by the owners without our knowledge.
14. Is it possible to smoke in the apartments?
Sorry, all our properties are strictly non-smoking.
15. What is the process to book one of your Paris rental apartments?
First, call or email us to confirm availability when you are ready to book. Our representatives will gladly offer you advices according to your preferences. We will follow-up with detailed instructions on the next steps. We ask for a 50% payment at the booking, with the remainder plus refundable security deposit 45 days before arrival. If you are booking within 45 days, we will ask for full payment up front. Upon receipt of the deposit we will send all the necessary information: apartment instructions, greeter information and rent receipt.
16. Can you stock up the fridge for our arrival?
For a reasonable fee, we will be happy to stock the fridge for you. Please contact your Paris Luxury Rentals travel advisor for more info on this option.
17. Are the apartments serviced?
They are not normally serviced and you are expected to self-cater. We can assist you, on request, with organizing maid service for a charge. The property will be cleaned at the end of your stay. The final cleaning after you check out is a flat charge depending on the number of bedrooms of the property.
18. Do we need to bring linens or towels?
All of our homes provide linens and towels, as well as l’Occitane soaps, body lotions, conditioners and shampoos.
19. Are your rental apartments located in safe neighborhoods?
Our apartments are only located in the safest Paris neighborhoods. (Paris is overall a very safe City). We want you to feel comfortable taking walking on your own. Having said that, we do recommend that you apply the basic rules of safety that you would observe in any foreign city.
20. Who is responsible for the cleaning and maintenance of the apartment?
Paris Luxury Rentals employs its own staff of cleaners and greeters. Many rental companies only contract with outside sources for these very important duties. We feel there is no substitute for our own “head of housekeeping” who can make sure that everything is in place and up to our own very high standards. Having our own staff in place in Paris also means that we can respond very quickly to special requests or problems.
21. What payment methods do you accept?
You can pay for your rental by Visa/Amex/Mastercard online using our secure server. You may also pay by bank wire transfer or personal check (from a US bank). We will send you full instructions on how to pay when you book. All rentals require a separate payment of a security deposit for potential damages - The security deposit is refunded in full 7 business days after check out. Payment of the security deposit must be made by check from a US bank or by wire transfer in either USD or Euros.
22. If we choose a Paris apartment rental from you, how do we know you’re legit?

After more than 15 years in the business of Paris vacation apartment rentals,we have been recommended by several leading publications including Forbes, American Airlines Magazine, the Washington Post and the Great Sleeps in Paris guide book. Our agency has been also rated “Excellent” by Trip Advisor and awarded “Winner 2012 & 2014” of the Top Rental Manager 2012 & 2013. Travelers rated us one of Flipkey's best.
We are also happy to refer you to numerous previous guests in the United States, Australia, Brazil, Canada and many other countries that who would be happy to tell you about their experiences with us. We also publish our customer feedback on each apartment page and invite you to send yours after your stay! We are very proud of having many returning customers and it is our sincere hope that each new rental is not a one-time deal but the beginning of a relationship that will continue.
23. Is there anything we need to bring, are your apartments fully equipped?
We want you to feel at home the moment you arrive. We provide everything from towels, bed linens, dishes, cookware, appliances, irons and ironing boards to hair dryers. We try to describe each apartment in detail on our website but feel free to ask our representative for more details on any given property.
24. When should we book our Paris Luxury vacation rental?
Some of our apartments are booked up to six months in advance, often by returning guests. It is safer that you contact us for availability as soon as you know your travel dates.
25.Is bringing a small pet allowed?
Many guests have allergies and we try to provide an antigen-free environment, therefore we do not allow pets.
26.Can you recommend good restaurants in the neighborhood?
Upon arrival, a knowledgeable and English speaking member of our staff, will be happy to direct you to the best neighborhood eateries, as well as bakeries, markets, and anything else that may be of interest to you during you stay. Your personal travel advisor is also here to help with bookings and tips
27. Are all your apartments centrally located and accessible via public transportation?
Yes. All Paris Luxury rentals apartments are located in the heart of Paris and thus very close to many tourist attractions and business centers. Each apartment is no more than a 5 minute walk to a Paris subway station, RER, or a bus stop. Being in the center of Paris means that your apartment will be within walking distance to many of the major monuments or a short bus ride away or subway.
28. Can you help us to set up an excursion a little farther afoot?
Your Paris Luxury rentals representative can provide you with a list of excursions and rates upon request. They can also tailor a tour for you as well as many other activities.
29. Is there airport shuttle service provided?
We will be happy to reserve a taxi for you. The taxi company we work with charges 90 € for up to three guests and 110 € for 4–9 guests, which is payable directly to the driver. The driver will wait for you after customs with a sign. He will also call our greeter from the car and help with the greeting coordination.
30. Want More Information?
If your questions haven't been answered above, please contact us by email or call at +1 415 642 1111. We strongly recommend that you call one of our representatives rather than e-mail. They are the best source of information and can bring up important issues that you may not have thought about for your trip.
A bientot!

The Paris Luxury Rentals Team
Other Questions?
If your questions haven't been answered above, please contact us by email or call at 1-866-4-FRANCE (or Intl +1 415 642 1111). We strongly recommend that you call one of our representatives rather than e-mail. They are the best source of information and can bring up important issues that you may not have thought about for your trip

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